SHIPPING POLICY

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We are here to assist you and to answer any questions you may have. For your convenience, Little Navy staff have placed responses to our most common questions below.  Should you still require live assistance, you can connect with a Customer Service Specialist live via chat from Monday to Friday 10:00am - 4:00pm Eastern Time, by phone 519-823-9398 or at anytime by using our contact form.  

 

WHERE DO YOU SHIP TO:
Little Navy ships to Canada and the U.S.A..

DO YOU OFFER FREE SHIPPING?
Orders over $150 qualify for Free Shipping. 

WHAT ARE YOU SHIPPING COSTS?
Little Navy subsidizes your shipping costs which means you pay lower than the courier quoted rates. Upon checkout, you will see two shipping options: one for flat rate shipping and a second subsidized courier rate. You may choose whichever rate is lower. If your order exceeds $150, you will see a third offer for Free Shipping. 

Courier quoted rates are determined by the weight and size of the items in your cart and your proximity from Little Navy's Warehouse. To see shipping rates, add items to your cart and begin the checkout process.  You will see shipping rates prior to entering payment information. 

CAN I PAY FOR FASTER SHIPPING?
To maintain delivery expectations, orders are shipped via Canada Post Express Post (with tracking), 3-5 business days. You cannot modify shipping couriers at this time.

HOW CAN I GET MY ORDER FASTER?
You can opt for RUSH service on several items.  This does not expedite courier ship times.  

WHAT IS THE AVERAGE TURNAROUND ON ORDERS?
Our current production timeline is 3 weeks plus courier transit time. Our production estimates shift throughout the year depending on order volume. If production estimates exceed 3 weeks or our courier networks experience delays, Little Navy will post a message on the website and contact affected customers. For customers ordering from remote locations, transit time may exceed 3-5 days as published by our Couriers.

DO YOU HAVE A LOCAL PICKUP OPTION?
Yes, we do!  And we also have a Retail Store that has all of our items out on display. With the new Covid-19 restrictions in our area, we can only provide curbside pick up until further notice.