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Little Navy Help Center


Welcome to Little Navy's Help Center!

We are dedicated to assisting you and to answer any questions you might have about our products or your previous order.  If you still require assistance you can connect with our Customer Service Specialist via our contact form.

 

SHIPPING

Where do you ship?
Little Navy currently only ships to Canada and the US.   

Do you offer FREE SHIPPING?
All orders over $150 (CAD) qualifies for Free Shipping. 

What are your shipping costs?
We offer LIVE shipping rates at checkout.  Rates are dependant on the items in your cart and your mailing address.  In order to see the shipping rates, please fill your cart and head to the checkout.  You do not need to enter any payment information to see the shipping rates.  

Can I pay for faster shipping?
Currently, we only ship our personalized goodies with Canada Post Express Post (with tracking), 3-5 business days. You cannot modify shipping couriers at this time.

How can I get my order faster?
We do offer RUSH turnarounds on some of our items.  This does not affect the courier shipping times.  

What is the turnaround on orders?
Little Navy strives to get all orders out as soon as possible!! Our current turnaround time is 3 weeks.

Do you have a Local Pickup option?
Due to the unforeseen circumstances surrounding COVID-19, we have suspended all Local Pickup options at this time.  

 

ORDERS

How long does it take to receive my order?
Our current turnaround is three weeks from the day of your approved design.  You will receive a shipment confirmation once your item is shipped.  It will take approx. 3-5 business days to reach you via the postal couriers.

Can I get my order faster?
We offer RUSH service on some of our products.  It is an additional $20 (CAD) fee and guarantees your item will leave the shop within ONE WEEK (shipping times are not included).

Do I get to see what my design will look like?
Once your order is placed, you will receive a design proof from our Design Team via email within 48 hours of placing your order.  You will have the opportunity at that time to approve the design.  If we do not hear from you within three attempts of trying to connect, we will proceed with the design as ordered.  

I placed an order but have not received my proof, what do I do?
If you have not heard from us within two business days of placing your order, please check your junk folders (we usually end up there).  If there is still nothing in your junk folder, go back to your order confirmation and verify the email address you entered for the order.  If you still have not received anything, you can email our Customer Service Specialist via our contact form. Please ensure you include your order number in the message. 

Can I make changes to my order?
Once your order has been designed, unfortunately no changes can be made.   

I want to add more items to a previous order, can I combine my new order with my old one to save on shipping?
Unfortunately, due to our higher than normal volumes, we are unable to add orders. 

I received my order and am missing something.
Oh no! This does not happen very often and are sorry if it is happening to you.  Please contact our Customer Service Specialist via our contact form and we will help you out ASAP!

Do you have any promo or discount codes I can use? 
The only time we release a discount code is when a new design or product is launched.  These promos will only be available for 24 hours when the new item is launched.  Since we make all of our  items especially for you, we do not have regular sales or discounts.

   

PRODUCTS

Where do you make your items?
We are happy to say we print and manufacture every single item in our Exclusive Design Studio in Canada.

How long does it take to receive my order?
Our current turnaround is three weeks from the day of your approved design.  You will receive a shipment confirmation once your item is shipped.  It will take approx. 3-5 business days to reach you via the postal couriers.

Are your printed products safe?
We print all of our fabric in our Exclusive Design Studio in Canada.  All of our products are professionally printed using water soluble inks and are chemical free. We have also conducted and passed all product safety testing including fabric flammability, laundering, fibre content and hazardous substances testing. We comply with CPSIA regulations and all other Canadian and US Safety Regulations.  We are proud to say our products are 100% safe for your baby, you and the environment.

Can I request a custom design not listed on the website? 
Unfortunately, we are not accepting any custom design orders at this time.

Do you sell your products wholesale?
Please submit your request via our contact form.

Can I request a product without personalization? 
Yes of course.  Please indicate NO NAME or BLANK in the name field.  We will still send a proof for your approval.

Do you have Gift Cards?
We certainly do!  You can check out our Gift Cards Here

I am looking for a product and I cannot find it on your website or it is out of stock, will you be restocking or bringing items back? 
If you sign up to our newsletter, we always send emails when items have been restocked or come back to the shop (ie. seasonal items).

Searching for Inspiration? Visit _littlenavy on Instagram for Design Ideas.