QUICK ANSWERS TO COMMON QUESTIONS!
We are here to assist you and to answer any questions you may have. For your convenience, Little Navy staff have placed responses to our most common questions below. Should you still require live assistance, you can connect with a Customer Service Specialist via Live Chat from Monday to Friday 10:00am - 4:00pm Eastern Time, by phone 519-823-9398 or at anytime by using our contact form.
Where do you ship?
Little Navy ships to Canada and the U.S.A..
Do you offer FREE SHIPPING?
Orders over $150 qualify for Free Shipping.
What are your shipping costs?
Little Navy subsidizes your shipping costs which means you pay lower than the courier quoted rates. Upon checkout, you will see two shipping options: one for flat rate shipping and a second subsidized courier rate. You may choose whichever rate is lower. If your order exceeds $150, you will see a third offer for Free Shipping.
Courier quoted rates are determined by the weight and size of the items in your cart and your proximity from Little Navy's Warehouse. To see shipping rates, add items to your cart and begin the checkout process. You will see shipping rates prior to entering payment information.
Can I pay for faster shipping?
To maintain delivery expectations, orders are shipped via Canada Post Express Post (with tracking) and takes 3-5 business days as published by Canada Post. You cannot modify shipping couriers at this time.
How can I get my order faster?
You can opt for RUSH service on several Little Navy products. This prioritizes your order in our production queue but does not speed up courier ship times: ~3 - 5 days depending on location as Published by Canada Post.
What is the average turnaround on orders?
Our current production timeline is 3 weeks plus courier transit times (~3-5 days as published by Canada Post). Our production estimates shift throughout the year depending on order volume. If production estimates exceed 3 weeks or our courier networks experience delays, Little Navy will notify affected customers and add a Courier Delay Notice to the website. For customers ordering from remote locations, transit times may exceed 3-5 days as published by our Couriers.
Do you have a Local Pickup option?
Yes, we do! And we also have a Retail Store that has all of our items out on display.
How long does it take to receive my order?
Three weeks of production time plus shipping time. You will receive a shipment notification once your order has shipped. For customers ordering from remote locations, we cannot guarantee less than four weeks to doorstep.
Can I request a rush order?
RUSH service is available on several products. The additional $20 fee guarantees your item is manufactured and shipped within ONE WEEK of order placement. Please note that courier ship-times are in-addition to the one-week production guarantee.
Do I get to see what my design will look like ahead of production?
Little Navy offers tools online that will visualize examples of your design. We have tested this process with thousands of customers and all received exactly what they had expected. However, if you are keen on seeing a design proof, our production team would be happy to provide one. Please indicate "design proof" in the notes section of the cart.
I placed an order but have not received a confirmation?
Order confirmations and shipment confirmations are auto-generated. If you have not received a confirmation please check your junk folder. If it's not there, send a note to Customer Support with your order details and a Specialist will track it down. Here's a link to customer support.
Can I make changes to my order?
Unfortunately not. Orders are sent to print moments after confirmation. If you made a mistake on your order please engage our Live Chat or contact customer service as quickly as you can.
I want to add more items to an existing order.
The quickness of our production process does not allow for add-ons at this time.
I am missing an item from my order.
You have become our top priority! This does not happen often, but when it does every employee at Little Navy is alerted to the error. Please open a Live Chat or contact Customer Service so we can get this resolved at lightning pace.
Do you have any promo or discount codes I can use?
We don't offer discount codes, but we do offer a lowest price guarantee. No matter where you shop for Little Navy products, you can rest assured you will always get the lowest price. If you find a Retailer offering a lower price than advertised on LittleNavy.com, please reach out to Customer Service for review.
If a discount is advertised after I placed my order, can this be applied?
If this occurs, it would be a rare event. During events like Black Friday, Cyber Monday you may see a few items advertised below regular price. Little Navy promotions will only be honoured the day of with production thresholds in mind so please be sure to sign-up for our newsletter and follow us on social media.
Where do you make your items?
We print and manufacture every single item in our Exclusive Design Studio in Guelph, Ontario.
How long does it take to receive my order?
Our current production timeline is three weeks plus courier transit time. You will receive a shipment confirmation once your item is shipped.
Are your printed products safe?
Little Navy prints and manufactures all products from our own facility located in Guelph, Ontario. Our products are printed using water soluble inks and are chemical free. All Little Navy products have been certified through professional product testing services that measure fabric flammability, wash durability, fibre content and hazardous substances testing. We comply with CPSIA regulations and all other Canadian and US Safety Regulations. We are proud to say our products are 100% safe for your baby, you and the environment.
Can I request a custom design not listed on the website?
Little Navy's marketplace advantage is predicting design trends. If you have a design idea, we'd love to hear from you: contact form.
Do you sell your products wholesale?
Yes. Please submit your request via our contact form.
Can I request a product without personalization?
Yes. Please type 'NO NAME' in the name field.
Do you have Gift Cards?
We certainly do! You can check out our Gift Cards Here
A product I desire is no longer listed on your website. What should I do?
First, check our closeout section. Many legacy designs and discontinued items end up here. Some products offered on Little Navy are seasonal. Others may experience high demand and run short on inventory. The best way to learn about new launch items or stock replenishment is to register for the Little Navy newsletter. Find newsletter registration in the website footer.